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SpinGenie Privacy Policy

At SpinGenie, we are fully committed to protecting your personal information and respecting your right to privacy. This Privacy Policy explains how we collect, use, store, and share your data when you access our platform at spingenie.com. Whether you're completing the spin genie login process, exploring our game library, or contacting our support team, we want you to understand exactly how your information is handled. Please read this policy carefully before using our services.

Who We Are

SpinGenie is operated by Skill On Net PT Ltd, registered at Office 1/5297, Level G, Quantum House, 75 Abate Rigord Street, Ta' Xbiex, XBX 1120, Malta. We hold a licence issued by the Malta Gaming Authority (MGA/CRP/171/2009/06) and operate under an Internet Gaming licence granted by the Alcohol and Gaming Commission of Ontario (AGCO), in agreement with iGaming Ontario (iGO). As your data controller, we are legally responsible for the personal information you share with us. If you have any questions about this policy or how we handle your data, you can reach us at contact@spingenie.com.

Information We Collect

Here at SpinGenie, we collect personal data that is necessary to provide our services, comply with legal obligations, and improve your experience on our platform. The types of information we may collect include:

  • Identity data: your full name, date of birth, and government-issued identification documents
  • Contact data: your email address, phone number, and residential address
  • Account data: your username, password, and account preferences
  • Financial data: payment method details used for deposits and withdrawals (e.g., Visa, Mastercard, INTERAC, Neteller, Skrill, Trustly, Payz)
  • Transaction data: records of all deposits, withdrawals, and gaming activity on your account
  • Technical data: IP address, browser type, device identifiers, and login timestamps
  • Usage data: information about how you navigate and interact with our site, including game history and session duration
  • Communications data: records of your correspondence with our customer support team via live chat or email

How We Use Your Information

We at SpinGenie use the personal data we collect for specific, lawful purposes. We do not use your data for anything beyond what is described in this policy. Our primary purposes for processing your information include:

  • Creating and managing your account, including the spingenie casino login and authentication process
  • Processing your deposits and withdrawals through our supported payment methods
  • Verifying your identity in accordance with Know Your Customer (KYC) and Anti-Money Laundering (AML) requirements
  • Delivering promotional communications, including information about spin genie bonus code offers, free spins, and reload bonuses — where you have opted in to receive them
  • Operating our My Levels loyalty programme and calculating your reward points
  • Providing customer support via live chat (available 06:00–00:00 GMT) and email
  • Complying with regulatory requirements set by the MGA and AGCO/iGO
  • Preventing fraud, money laundering, and other financial crimes
  • Improving the performance and functionality of the SpinGenie app across iOS, Android, desktop, and mobile platforms

Legal Basis for Processing

Our SpinGenie platform processes your personal data on the following legal grounds:

  • Contractual necessity: to fulfil our obligations to you as a registered player
  • Legal obligation: to comply with applicable gambling, financial, and data protection laws in Malta, Ontario, and other applicable jurisdictions
  • Legitimate interests: to detect fraud, ensure platform security, and improve our services
  • Consent: where we rely on your explicit agreement to send marketing communications or use non-essential cookies

Cookies and Tracking Technologies

At SpinGenie, we use cookies and similar tracking technologies to enhance your browsing experience and gather analytical data about how our site is used. Cookies help us remember your preferences, keep you logged in during your session, and deliver relevant content. We use both essential cookies (required for the site to function) and optional cookies (for analytics and marketing purposes). You can manage your cookie preferences at any time through your browser settings or our cookie consent tool. Please note that disabling certain cookies may affect your ability to use some features of our platform, including the spin genie mobile login experience.

Sharing Your Data

We at SpinGenie do not sell your personal information to third parties. However, we may share your data with trusted partners and service providers where necessary to operate our business. This includes:

  • Payment processors and financial institutions who handle your transactions
  • Game providers such as Playtech, Pragmatic Play, Blueprint, and Gaming Realms (Slingo)
  • Identity verification and KYC service providers
  • Regulatory authorities including the MGA, AGCO, and iGaming Ontario
  • IT and cybersecurity partners who help us maintain platform integrity
  • Marketing and analytics platforms, where you have provided consent

All third parties we work with are required to handle your data securely and in accordance with applicable data protection laws. We do not authorise them to use your personal information for their own purposes beyond what we instruct.

Data Retention

Our SpinGenie team retains your personal data for as long as your account remains active and for a period thereafter as required by law. In most cases, we are obligated to retain financial and identity records for a minimum of five years following account closure, in line with anti-money laundering regulations. Once your data is no longer required, we will securely delete or anonymise it.

Your Rights

We recognise and respect your rights regarding your personal data. Depending on your jurisdiction, you may have the right to:

  • Request access to the personal data we hold about you
  • Request correction of inaccurate or incomplete data
  • Request deletion of your data (subject to legal retention requirements)
  • Object to or restrict certain types of processing
  • Withdraw your consent to marketing communications at any time
  • Lodge a complaint with a supervisory authority, such as the Information and Privacy Commissioner of Ontario

To exercise any of these rights, please contact us at contact@spingenie.com. We will respond to your request within the timeframes required by applicable law.

Data Security

We take the security of your personal information seriously. Our SpinGenie platform uses industry-standard encryption technologies, including SSL/TLS protocols, to protect your data during transmission. We also implement strict internal access controls to ensure that your information is only accessible to authorised personnel. In the event of a data breach that poses a risk to your rights and freedoms, we will notify the relevant supervisory authorities and affected individuals in accordance with our legal obligations.

International Data Transfers

As SpinGenie is operated by a Malta-based entity and serves players in Canada, your data may be transferred and processed in countries outside your home jurisdiction. Where such transfers occur, we ensure that appropriate safeguards are in place — such as Standard Contractual Clauses approved by the European Commission — to maintain the same level of data protection.

Responsible Gambling and Data

We are committed to responsible gambling at our SpinGenie casino. If you choose to set self-exclusion limits, deposit limits, or request account closure for responsible gambling reasons, we will retain relevant records of these decisions to enforce your preferences — even if you later attempt to open a new account. This is done in your best interest and in compliance with our regulatory obligations under the AGCO framework in Ontario.

Changes to This Policy

We reserve the right to update this Privacy Policy at any time. When we make material changes, we will notify you by email or via a prominent notice on our website. We encourage you to review this page periodically to stay informed about how we protect your data. Continued use of our services following any changes constitutes your acceptance of the updated policy.

Contact Us

If you have any questions, concerns, or requests related to this Privacy Policy or our data practices, please do not hesitate to get in touch. You can reach our team by email at contact@spingenie.com or via live chat, available daily from 06:00 to 00:00 GMT. We are here to help and committed to addressing your privacy concerns promptly and transparently.

Content updated: July 24, 2026