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Responsible Gaming at SpinGenie

At SpinGenie Casino, we believe that gambling should always be a form of entertainment — never a source of stress, financial hardship, or harm. We are committed to providing a safe and enjoyable gaming environment for all of our players. Our responsible gaming framework is built on transparency, care, and meaningful tools that put you in control of your experience at every step.

Our Commitment to Player Safety

Here at SpinGenie Casino, we take our duty of care seriously. We are licensed and regulated by the Malta Gaming Authority (MGA) and hold an Internet Gaming licence issued by the Alcohol and Gaming Commission of Ontario (AGCO), with an agreement with iGaming Ontario (iGO). These regulatory bodies hold us to the highest standards of player protection, and we are proud to meet and exceed those expectations in everything we do.

We understand that for a small number of people, gambling can become problematic. Our SpinGenie platform is designed to help you recognise the signs of problem gambling early and take action before it affects your wellbeing. We encourage all players to use the tools and resources we make available and to reach out to us whenever they need support.

Recognising Problem Gambling

Responsible gambling starts with awareness. We ask that you regularly reflect on your gambling habits and consider whether any of the following apply to you:

  • You spend more time or money gambling than you intended
  • You chase losses in an attempt to recover money you've lost
  • Gambling interferes with your work, relationships, or daily responsibilities
  • You feel anxious, irritable, or depressed when you are not gambling
  • You borrow money or sell possessions to fund gambling activity
  • You hide your gambling habits from family and friends
  • You find it difficult to stop gambling even when you want to

If any of these signs resonate with you, we strongly encourage you to use the self-help tools available through our SpinGenie Casino platform or to seek support from a professional organisation. You are never alone, and help is always available.

Responsible Gaming Tools We Provide

We offer a comprehensive set of tools designed to help you maintain control over your gambling activity. These tools are available through your account settings at any time, and we encourage every player to set their personal limits from the moment they register.

Deposit Limits

At SpinGenie, we allow you to set daily, weekly, or monthly deposit limits to ensure you never spend beyond your means. Once a limit is set, it takes effect immediately, and any request to increase a limit will be subject to a cooling-off period before coming into force.

Loss Limits

Our SpinGenie platform allows you to cap the amount you can lose within a defined timeframe. This is one of the most effective ways to stay within your budget and avoid chasing losses that could lead to financial harm.

Wager Limits

We provide the option to set a maximum bet size per round or per session. This tool helps you enjoy our extensive library of over 7,600 games — including slots, jackpots, roulette, blackjack, and live casino titles — at a pace that feels comfortable and sustainable.

Session Time Limits and Reality Checks

Here at SpinGenie Casino, we want you to stay aware of how much time you spend on our platform. You can set session time limits and activate reality check notifications that remind you how long you have been playing and how much you have wagered. These prompts give you the opportunity to pause, reflect, and decide whether to continue.

Self-Exclusion

If you feel that you need a break from gambling, we offer self-exclusion options ranging from short cooling-off periods to long-term exclusions. During a self-exclusion period, you will be unable to access your account or make any deposits. We take our self-exclusion commitments seriously — if you request exclusion, we will honour it and ensure you are not targeted with marketing communications.

For players in Ontario, self-exclusion can also be applied across all Ontario-licensed operators through the iGaming Ontario framework, giving you even broader protection. We support and facilitate this process at SpinGenie wherever applicable.

Account Closure

If you wish to permanently close your account, our support team is available to assist you. You can reach us via live chat, available from 06:00 to 00:00 GMT, or by emailing us at contact@spingenie.com. We will process your request promptly and ensure your account is closed in accordance with our policies.

Protecting Minors

We are committed to preventing underage gambling on our platform. Our SpinGenie Casino services are strictly intended for adults aged 19 and over (in Ontario, as per provincial regulations). We verify the age and identity of all players during the registration process and reserve the right to request additional documentation at any time.

We also strongly recommend that adults who share devices with minors make use of third-party parental control software to prevent children from accessing gambling websites. Resources such as Gamban, Net Nanny, and Cybersitter can be installed on shared devices to provide an additional layer of protection.

External Support Organisations

We work alongside a number of independent organisations that provide free, confidential support to anyone affected by problem gambling. We encourage you to reach out to any of the following if you feel you need help:

  • ConnexOntario — 1-866-531-2600 | www.connexontario.ca
  • Gambling Therapy — www.gamblingtherapy.org
  • Gamblers Anonymous Canada — www.gamblersanonymous.org
  • Problem Gambling Institute of Ontario — www.problemgambling.ca
  • BeGambleAware — www.begambleaware.org

These organisations operate independently from us and can offer impartial guidance, counselling, and support for individuals and families affected by gambling-related harm.

Our My Levels Loyalty Programme and Responsible Play

Our SpinGenie loyalty programme, known as My Levels, rewards you for playing your favourite games across our platform. We want to be clear that participation in My Levels is entirely optional and should never be a reason to gamble beyond your means. Points are accrued naturally as you play, and we will never penalise you for taking a break or using our responsible gaming tools. At SpinGenie, responsible play and rewarding experiences go hand in hand — we would never want you to feel pressured to gamble in order to maintain your level or access rewards. New players can also explore our SpinGenie Casino bonus offers, which are designed to enhance your experience without encouraging excessive play.

Contact Us About Responsible Gaming

If you have any questions about our responsible gaming tools, need assistance setting limits, or want to discuss a self-exclusion request, our support team is here to help. You can reach us via live chat between 06:00 and 00:00 GMT, or email us at any time at contact@spingenie.com. We are committed to responding quickly and compassionately to any concern you may have.

Getting started with your account settings is simple — use the SpinGenie Casino login to access your responsible gaming tools at any time.

At SpinGenie, we are proud to be a platform where entertainment and player safety go together. Please always gamble responsibly — and remember, if the fun stops, stop.

Content updated: July 24, 2026